We are all aware that communication can take many forms. For example, did you know that in a face-to-face conversation, the spoken word represents only 30% of the overall communication?  The rest takes the form of facial expressions, body language, tone of voice and eye contact.
Sometimes, it is not what is said that is important. […]

Isn’t it interesting that within Australia, between the states and territories, there is very little difference in our language. However, take a trip across the Tasman, and the difference is huge. Even more interesting when you consider that Brisbane is actually closer to Auckland than to Perth.
On a recent trip to New Zealand I became […]